At Maleta, we strive to provide our valued customers with a satisfying and exceptional shopping experience.
Below are the store's return and exchange policies.
The store reserves the right to accept, reject, or cancel your order in certain cases, such as if the product you wish to purchase is unavailable or if there was a pricing error.
The website also reserves the right to make any changes or modifications to its content, policies, and agreements, including the Privacy Policy, Terms of Service, and the Return and Exchange Policy.
Return & Exchange Policy:
- All products may be returned within one (1) day of receiving the order, provided the product is in its original condition to preserve quality.
- Shipping and handling fees are non-refundable, except in cases where the product received is defective or incorrect.
- The colours displayed on our website may slightly differ from the actual product due to screen resolution or individual perception. We do our best to ensure product images are as accurate as possible.
- Products may be exchanged if they are in original, unused condition without visible damage. A technical inspection must confirm the product’s eligibility for exchange or return after arriving at our warehouse.
- If the order has already been shipped and the customer wishes to cancel and request a refund, the shipping and return costs will be deducted, and the remaining amount will be refunded once the shipment is received by the courier.
Please allow 5 to 15 business days from the date of receiving the returned item to complete the refund process.
- Kindly include the original purchase invoice (or a copy) inside the return package. If unavailable, please include a note with your name, address, email, phone number, the returned product, and the order number.
- Returned items must be in new, unused condition, placed in the original box and packaging, with all tags, labels, and accessories included.
- Special Note on Promotions & Discounts:
Orders associated with exclusive promotions or discounts are non-refundable, either fully or partially.
This includes:
- Bundle offers
- Seasonal sales
- Time-limited discounts
- Minimum purchase promotions
Please review the promotion details before completing your purchase, as these are considered final and are not covered by our return policy.
- Cases Not Eligible for Return or Exchange:
- If the return request is submitted after 1 day from receiving the product.
- If the exchange request is submitted after 3 days, even if the product is unused.
- If the product is used, damaged, altered, or not in the same condition as received, or if the safety seal or packaging has been removed.
- If the product’s serial number has been tampered with or removed.
If the product is missing original price tags, protective seals, packaging, or any included accessories.
